Support
Contact Prentio
Email support for bugs, account help, privacy requests, or beta feedback. Keep the message short and specific so we can respond quickly.
Product bug
Something in sprint generation, task help, outreach, reminders, or job tracking is not working as expected.
Account or privacy help
You need help with login, reset links, account deletion, or a privacy-related request.
Beta feedback
You found confusing guidance, unclear UX, or a workflow that should feel faster or more obvious.
Send a useful support email
The fastest support requests explain the exact page, action, and result. Keep it concrete so we can reproduce the issue.
- 1Use the email address tied to your Prentio account.
- 2Say which page or feature you were using.
- 3Describe what you tried to do and what happened instead.
- 4Include the exact error message if one appeared.
- 5Add a screenshot if the issue is visual or layout-related.
Before you email
For confusing tasks, use the in-product feedback buttons when possible so the task context is included automatically.
For push notifications, check browser and device notification permissions before reporting a delivery issue.
For password resets, use the newest reset email. Older reset links may no longer work after a newer request.